Contact us: 888-331-0222



Still looking for your BCBS ID card?

If you're still looking for your ID card, don't panic—there are a few ways you can order a new one:

  1. Call MaxorPlus at (800) 687-0707. They’re available 24/7 to assist!
  2. Log in to the Maxor portal at From there, you can choose “view/print an ID card.” 
  3. Download the MaxorPlus mobile app. The app works the same as the online portal, but from the convenience of your smartphone.
  4. Or, you can contact your Kairos team at (888) 331-0222.

Need instructions on how to print from the portal? Click here: Maxor Member Portal ID Card

Also, here are a few helpful reminders about the new card:

  • Your medical and prescription card is combined this year—you will not receive 2 separate cards.
  • Your combined ID card will be coming from MaxorPlus—NOT from Blue Cross Blue Shield.
  • Blue Cross Blue Shield is still your medical provider.
  • MaxorPlus is your new pharmacy benefit manager as of July 1.

If you have questions, feel free to reach out.