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Blue Cross Blue Shield Resources

Dedicated Customer Support

Did you know that Blue Cross Blue Shield has a dedicated Kairos Customer Service team and phone line?

This team was specifically trained in all things Kairos, and strives to assist you the first time you call. The team’s number is listed on the back of your ID card. Or just call (844) 817-4115 or (844) 817-4116. 

Need a new ID card? Following up on a claim? Have a question about your benefits? The BCBS team is a great resource for getting quick and accurate responses. 


MyBlue: Blue Cross Blue Shield Online Portal

The Blue Cross Blue Shield MyBlue online portal includes tools for reviewing claims, finding a provider, printing ID cards, and much more! See below for some of the things you can do with MyBlue:

Claims & benefits

  • Review your coverage.
  • View claims status and detail.
  • Track deductibles.
  • Access member health statements.

Online resources

  • Find a provider.
  • Find a pharmacy.
  • Check prescription drug costs.
  • Print/order ID cards.

HealthyBlue: BCBSAZ’s health and wellness program

  • My BluePrint health assessment.
  • Self-care guide.
  • Other health-related tools and resources.

Register today at You will need your member ID number from your ID card when registering.